Cancellation policy

Exclusively consumers have the following statutory right of withdrawal:

You can cancel your contract declaration within two weeks without giving reasons in writing (eg letter, fax, e-mail to info@soleum.at) or by returning the goods, unless you have acted in the exercise of your commercial or independent professional activity (orders by entrepreneurs). The period begins at the earliest with receipt of the goods and a detailed instruction in text form. The timely dispatch of the revocation or the goods is sufficient to meet the deadline. The revocation is to be addressed to:

SOLEUM GmbH
Dipl. Bw., Ing. Thomas Kiesenebner, MBA
Gutauerstrasse 42
A-4230 Pregarten

Consequences of revocation

In the event of an effective revocation, the services received by both parties shall be returned and any benefits derived (e.g. interest) shall be surrendered. If you are unable to return the goods received in whole or in part or only in a deteriorated condition, you may be required to compensate us for the loss of value. This does not apply if the deterioration of the goods is exclusively due to their inspection, as it would have been possible for you in a retail store. You can avoid the obligation to pay compensation by not using the goods as if they were your property and by refraining from doing anything that could reduce their value. Items that can be shipped by parcel are to be returned at our risk, items that cannot be shipped by parcel will be collected from you. You must fulfill obligations to refund payments within 30 days of sending your notice of cancellation.

You have to bear the costs of the return if the delivered goods correspond to the ordered goods or if, in case of a higher price of the goods, you have not yet paid the consideration or a contractually agreed partial payment at the time of the revocation.

The right of withdrawal does not apply to

Goods that are manufactured according to customer specifications or are clearly tailored to personal needs or are not suitable for return due to their nature or can spoil quickly or whose expiration date would be exceeded.

End of the cancellation policy

Warranty and after sales service

The customer should – also in his own interest – report obvious defects immediately. In particular, transport damage must be reported immediately to the delivering parcel service or shipping company or to SOLEUM GmbH.
The warranty is provided in accordance with the statutory provisions, whereby we are entitled, in the event of a defect in the goods, to make subsequent delivery or rectify the defect at your discretion. If the rectification finally fails or if the subsequently delivered goods are also defective, you may demand return of the goods against reimbursement of the agreed price or reduction of the purchase price. For information on any manufacturer warranties, please refer to the product documentation.
We shall not be liable for defects that have arisen as a result of incorrect handling or external influence. Visible external defects, which are claimed after assembly, are excluded from the warranty claim.

We guarantee that our components at the time of delivery are not afflicted with defects which cancel or reduce the value or the suitability for the usual or the use assumed according to the contract.

The supplier shall be notified immediately in writing of the discovery of any defects. The device type and serial number must be specified. The contracting parties already agree that the replaced parts become the property of the supplier. The rejected parts are to be returned freight prepaid. If shipment, installation without commissioning is delayed through no fault of the supplier, liability shall expire no later than 24 months after the transfer of risk. For third-party products, the Supplier’s liability shall be limited to the assignment of the liability claims to which it is entitled against the supplier of the third-party product. No liability is accepted for damage resulting from the following causes: Unsuitable or improper use, faulty assembly or commissioning by the customer or third parties. Natural wear and tear (on the steam cylinder), limescale damage or limescale problems, faulty or negligent handling unsuitable operating equipment as well as electrical or electromagnetic influences. After consultation with the Supplier, the Purchaser shall give the Supplier the necessary time and opportunity to carry out all repairs and replacement deliveries which the Supplier deems necessary in its reasonable discretion, otherwise the Supplier shall be released from its liability for defects. Only with the written consent of the Supplier shall the Purchaser have the right to remedy the defect itself or have it remedied by third parties and to claim reimbursement of the necessary costs from the Supplier. Secondary or consequential costs shall be borne by the Purchaser. The warranty period for the replacement part and the repair shall be three months, but shall run at least until the expiry of the original warranty period for the delivery item. Any modifications or repair work improperly carried out by the Purchaser or third parties without the prior consent of the Supplier shall void the liability for the consequences resulting therefrom. Any further claims of the Purchaser, in particular a claim for compensation for damage that has not occurred to the delivery item itself, shall be excluded. Our liability is limited in principle to the replacement of the defective part, regulator, if the warranty case has been recognized by us or our manufacturing plant. In principle, a decision on a warranty claim can only be made after the defective part has been sent to us freight prepaid.

The customer must notify us in writing of any defects that occur. The statutory warranty period is: immovable things three years, movable things two years and movable used things one year. A warranty for normal wear and tear for wear parts, e.g. silicone joints is excluded. Proper operation and handling of our products is assumed.

You can reach our customer service on weekdays during opening hours by phone: +43 (0)7236-26200 as well as by email at info@soleum.at.

Jurisdiction

In the case of contracts with merchants, legal entities under public law or special funds under public law, it is agreed that the Linz Local Court (Austria) shall be the exclusive place of jurisdiction for all legal disputes arising from the business relationship, including actions on bills of exchange and checks. However, we shall also be entitled to take legal action at the buyer’s place of business. Place of performance for delivery and payment is Pregarten / Austria.
The customer shall only be entitled to a set-off or reduction if his own claims have been legally established or if such claims have been acknowledged by us in writing. Retention is only permitted insofar as the claims are based on the same contractual relationship. Should a non-substantial part of a contract under these terms and conditions be or become invalid, this shall not affect the validity of the remainder of the contract.

Disclaimer

This online catalog and the descriptions and price information contained therein have been compiled by us with the utmost care. Therefore, we can assume liability for any typographical errors and technical changes only for intent and gross negligence.

Privacy

The collected data will only be processed and used by SOLEUM GmbH to the extent that this is necessary for the execution of the business concluded with you and the maintenance of the resulting customer relationship, is legally permissible and is desired by you.
If you place an order or use other services, SOLEUM GmbH requires your address and payment processing details for processing. This data is used by SOLEUM GmbH to properly process the order. For this purpose, depending on the service, it may also be necessary to pass on the information to trade or service partners of SOLEUM GmbH (e.g. to a transport company such as Deutsche Post AG or DHL for the delivery of goods).
You can request information about the data stored about you or its correction or deletion free of charge at any time.